Our Guiding Principles
Lancer Claims Services is committed to conducting business with integrity by upholding a set of guiding principles in all our client interactions. We strive to deliver superior customer service to all clients, including insureds, carriers and program managers. Continuous growth and development is embedded in our culture, from claims management to customer service standards. We are committed to acting in partnership with carrier underwriters, claims personnel and program managers.
We respect and treat carrier finances as if they were our own. Authority is judiciously delegated to those who have earned it by exercising good judgment. We are consummate professionals dedicated to customer satisfaction. We continually refine our service standards and employ various means to determine room for growth and improvement. We are not afraid to measure our performance from start to finish!
We believe data is a powerful tool. An integral part of the service we provide is the accurate recording and retention of data for our clients. We adhere to security standards to protect intellectual property and exercise the utmost discretion in all confidential dealings. We regularly assess how well we meet expectations and established standards and devise action plans for immediate improvement or prevention when necessary. We believe in performance metrics and in raising the bar when goals are achieved. We welcome client input when establishing “best practices,” and measure results accordingly. We are an ethical organization that endeavors to build trustworthy relationships with our partners.
