OUR STORY
Lancer Claims Services specialize in the handling of liability insurance claims with an emphasis on errors and omissions claims. With over 35 years of experience providing innovative claim management solutions, our clients can expect personalized service and exceptional results from a team of dedicated professionals.
We have extensive experience formulating client-specific claim handling guidelines and service standards for many business entities, including:
- Brokers
- Underwriters
- Carrier Claim Departments
- Risk Managers
Lancer Claims Services’ organizational structure is similar to an insurance company claims office.
Skilled Adjusters: Our adjusters are comprised of highly skilled insurance claim professionals and lawyers who understand the underlying business of the insured and the legal and regulatory environment under which the professional or firm operates.
Focused Claims Handling: We are organized by professional specialties, which provides for focused claims handling for insureds in each profession.
Caseload Management: Caseloads range from 125 to 150 cases per handler. Case type and complexity, claim handling requirements established for the program or account, and the expertise of the individual file handler are all considered in the determination of individual caseloads.
In addition to our experienced team of professionals, our technical capabilities provide a unique advantage to claim handling. We have developed proprietary claim administration technology, which not only provides for efficient claim handling online, but also enables managers to monitor staff performance against service standards and provides for internet based customized reporting for underwriters, program sponsors, and risk managers.
Lancer Claims Services is driven to deliver consistent client satisfaction through customized claim management solutions, advanced technology, and commitment to service excellence.
